Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 2214creations@gmail.com. Please note that returns will need to be sent to the following address: 11011 Otsego St North Hollywood, CA 91601
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 2214creations@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 2214creations@gmail.com.

Returns & Refunds Policy

Thank you for shopping with us. We want you to feel confident in your purchase, so we’ve made our returns process as simple and fair as possible.

1. Return Window
You have 30 days from the date of delivery to request a return. After this period, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns
To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • It must be in the original packaging
  • Proof of purchase (order number or receipt) is required

Non-returnable items:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Perishable goods (if applicable)

3. How to Start a Return
To initiate a return, please contact us at [2214creations@gmail.com] with your order number and reason for return. If your return is approved, we’ll provide instructions on how and where to send your item.

Please do not send items back without contacting us first.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We’ll make it right as quickly as possible at no additional cost to you.

6. Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing, depending on your payment provider

Original shipping costs are non-refundable.

7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [2214creations@gmail.com].

8. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or bank (processing times vary)
  • If you’ve done all of this and still have not received your refund, contact us at [2214creations@gmail.com]

9. Cancellations
Orders can be canceled within 12 hours of purchase. After that, your order may already be in processing and cannot be canceled.


If you have any questions about our Returns & Refunds Policy, feel free to reach out at [2214creations@gmail.com].